Microsoft 365 + Google
Agency-owned supported mailboxes can send and synchronize through provider OAuth. Growth includes one connected mailbox, Pro up to five, and Enterprise uses custom/higher allowances.
Communications
Make the agency inbox part of the work—not another place to check.
Okiova’s Communications Center combines supported connected email and secure portal conversations while keeping operational alerts focused on tasks, renewals, requests, security, billing, and escalations.
Microsoft 365GoogleSecure portal messaging
Matched and unmatched mail
Incoming messages belong to the agency inbox first. CRM matching enriches the message; unmatched mail remains visible for human triage instead of disappearing.
Secure external messaging
Pro and above can connect customer and referral-partner portal conversations to the authorized relationship without making those users paid internal staff seats.
Future SMS channel
The Communications interface is future-safe for texting, but integrated SMS/Twilio is not currently promised or included in the plan price.
Agency-owned provider model
Okiova coordinates the workflow without pretending to own the mailbox.
Provider authorization remains tenant-specific. Okiova stores protected connection material and keeps one agency from borrowing another agency’s mailbox as a fallback.
Tenant-bound provider connectionTwo-way inbox where authorizedMobile-first message readingArchive / read-state management where supportedSecure portal threadsProvider-specific diagnostics
Choose your next step
Start now, or see the package you care about first.
Create your Okiova agency workspace immediately, or request a focused demo before you begin.